Our fully outsourced technical support contract gives you access to our experienced and qualified engineers on a 24x7 basis, full maintenance and patching of your core office servers and network devices as well as having one of our trained engineers on site with yourselves from as little as 1 day per month guaranteed.

So why should i choose to outsource?
Companies sometimes cannot justify a fulltime permanent technical support employee both financially and for workload, with our trained and qualified engineers available 24x7, we aim to save your company money while offering a technical service your company requires.

What kind of engineer will attend?
From our initial consultation we can provide the best suited technical support engineer for your company based on what ever your specific needs and machines are. We will aim to give you this engineer every time a visit is scheduled.

What about when you are not on site?
When we are not onsite you can use our support team by email or by phone, the trained engineers we have on the phones 24x7 are there to help assist you, most of these support requests don't cost you anything extra.

How does remote support work?
We have invested in technology that allows us to take control of your machine with a simple software install from vone, you can watch our engineers navigate around your screen as if they were in the same room as you.

How much support is included?
As well as your guaranteed onsite engineer you will receive access to our 24x7 technical support team and we will perform the remote maintenance of your servers out of hours to reduce impact on the business, nearly all the support jobs undertaken are done at no extra cost to your company.

So how much will it cost?
As each companies requirements differ, it is difficult to give an accurate price, please contact us for pricing.
We also offer the following services

In the first year with Vone, Essex Chambers IT expenditure fell by 50% and their advice, support and response times have all been first rate.
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Denise Rossiter
Essex Chambers of Commerce